Your privacy is paramount. At BlueTech (a subsidiary of Team Smart Group S.A.), we are committed to protecting the data we collect and use. This policy explains what information we gather and how we handle it.
1. Information We Collect
We collect information to effectively provide and improve our ICT and digital security services. This data falls into two categories:
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Information You Provide Directly:
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Contact Data: Names, email addresses, phone numbers, and job titles provided when you request a quote, contact support, or engage us for services.
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Financial Data: Payment details (though processed via secure third-party gateways; we don't store full card numbers).
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Project Data: Information shared during service implementation, such as network diagrams, business data necessary for app development, or security logs.
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Information We Collect Automatically (Via Website/Services):
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Technical Data: IP address, browser type, operating system, and unique device identifiers.
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Usage Data: Information about how you use our website (pages viewed, time spent, referral sources) collected via cookies and similar technologies (see Section 4).
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Security Logs: Data generated by security services (e.g., CCTV metadata, network traffic logs) is collected solely for the purpose of maintaining system security and integrity.
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2. How We Use Your Information
We use the collected data strictly for legitimate business purposes:
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To Provide Services: Fulfilling our contractual obligations, including network installation, software development, and CCTV system maintenance.
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To Ensure Security: Monitoring network traffic and security logs to detect, prevent, and respond to cyber threats and unauthorized access, ensuring the integrity of your digital assets.
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To Communicate: Responding to your inquiries, providing technical support, and sending service-related updates (like maintenance alerts).
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To Improve: Analyzing usage data to enhance our service offerings, website functionality, and product quality.
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For Compliance: Meeting legal obligations and requirements in Cameroon.
3. Data Sharing and Disclosure
We treat your data with confidentiality and will not sell your personal information. We only share data when necessary for service delivery or legal compliance:
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Service Providers: We share data with trusted third parties who perform services on our behalf, such as cloud hosting, payment processing, or analytics. These partners are bound by confidentiality agreements.
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Legal Requirements: We may disclose data if required by law, subpoena, or government request from a competent Cameroonian authority to protect our rights, your safety, or the safety of others.
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Affiliates: We may share data within the Team Smart Group S.A. family for operational and administrative purposes.
4. Cookies and Tracking Technology
We use cookies to enhance your experience. These are small files stored on your device that help us:
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Functionality: Remember your preferences and recognize you when you return.
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Performance: Analyze site traffic and user behavior to optimize speed and design.
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You have control. You can manage your cookie preferences through the consent banner or directly via your browser settings. However, disabling essential cookies may impact website functionality.
5. Data Security
We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. This includes data encryption, access controls, and regular security audits. While we work tirelessly (we're engineers, after all), no system is 100% impervious; you should always take steps to protect your own passwords and systems.
6. Your Rights
As our client, you have specific rights regarding your personal data:
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Right to Access: Request copies of the personal data we hold about you.
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Right to Rectification: Request correction of any inaccurate or incomplete data we have.
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Right to Erasure: Request deletion of your personal data, subject to legal and contractual retention requirements.
To exercise any of these rights, please contact us using the details below.
7. Contact Information
For any questions regarding this Privacy Policy, please contact BlueTech:
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Address: Byem-Assi, Yaoundé, Cameroon
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Support: support@blueteck.net
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Phone: 237 674 350 254
Effective Date: November 2025